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Warranty

FTI Sol Warranty Policy

Effective Date: 07/22/2024

1. Overview

At FTI Sol, we are committed to providing high-quality electronics products and ensuring customer satisfaction. This Warranty Policy outlines the terms and conditions under which FTI Sol offers warranties on products purchased through our online store at www.ftisol.com.

2. Warranty Coverage

  • Standard Warranty: All products sold by FTI Sol come with a standard warranty of 1 Year from the date of purchase. This warranty covers defects in materials and workmanship under normal use.
  • Extended Warranty: Customers may purchase an extended warranty for an additional fee. Details and duration of the extended warranty will be provided at the time of purchase.

3. What is Covered

  • Manufacturing Defects: Defects in materials or workmanship that occur under normal use during the warranty period.
  • Functionality Issues: Problems that prevent the product from functioning as intended.

4. What is Not Covered

  • Physical Damage: Damage caused by accidents, misuse, abuse, neglect, improper installation, or unauthorized modifications.
  • Consumable Parts: Consumable parts such as batteries, unless the failure is due to a defect in materials or workmanship.
  • Cosmetic Damage: Cosmetic damage, including but not limited to scratches, dents, and broken plastic.
  • Normal Wear and Tear: Normal wear and tear from regular use.

5. Warranty Claim Process

To make a warranty claim, follow these steps:

  1. Contact Us: Email us at support@ftisol.com or call our customer service at (470) 940-3528 to initiate a warranty claim. Provide your order number, product details, and a description of the issue. You can also reach out to us the Contact Us web form. 
  2. Evaluation: Our customer service team will evaluate your claim and may request additional information or photos of the product.
  3. Return Authorization: If your claim is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
  4. Shipping: Ship the product to the address provided, ensuring it is properly packaged to avoid damage during transit. The cost of shipping the product to us is the customer’s responsibility.
  5. Repair or Replacement: Upon receipt, we will inspect the product and, at our discretion, repair or replace it with a new or refurbished product of the same model or an equivalent model.

6. Turnaround Time

We aim to process warranty claims within 7 days of receiving the returned product. The actual time may vary depending on the nature of the defect and the availability of replacement parts or products.

7. Limitation of Liability

FTI Sol’s liability is limited to the repair or replacement of the defective product. We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.

8. Changes to Warranty Policy

We reserve the right to modify this Warranty Policy at any time. Any changes will be posted on our website and will apply to products purchased after the effective date of the changes.

9. Contact Information

For any questions or concerns regarding this Warranty Policy, please contact us at:

FTI Sol

Address : 5830 E 2nd St, Ste 7000-5521, Casper, WY 82609
Customer Support: support@ftisol.com
Phone #: (470) 940-3528
E-mail : support@ftisol.com
Operating Hours : Mon-Fri from 9:00 AM to 5:00 PM EST
Web form: Contact Us